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Common Questions

Customer Service & Jewelry Information

I live in WNY. Can I order online and pick-up at your store?

Do you ship Internationally?

How much does shipping cost?

I would like to make a return. How can I do that?

I want to trade in my Grandmother's ring for a new one. I have sentimental attachment to this ring, though. What should I do?

I want to cash in my old gold. How do I know what it is worth?

I have stones in my jewelry that I would like to sell. Do you pay money for these too?

What is 14KP? Is it plated?

What do 750 and 14KHEG mean? Are they solid gold?

I have an old watch and I don't know if it's worth repairing.

My wedding band leaves a rash on my finger now but it never did before. Why?